Why does it have to be so hard

Why does it have to be so hard to make a phonecall, view a demo on the net or just simply find the right information on a website?
Everyone knows the problem finding a name in the personal adressbook on the mobile, and this is for a start an quite easy task, but when it comes to digging into details on a specific contact, it's getting harder...and before I able to make a phonecall - actually call the person - he has gone on holiday, work, to bed...whatever...why does have to be so hard. Why can't i be simple and easy? Or maybe is just my brain to simple...